Returns & Exchanges

You received the wrong item, or it ... You changed your mind about an item.

Exercising your right to change your mind.

For further information on our Returns Policy, please refer to the Lonely Planet Terms and Conditions policy

For the full terms and conditions that apply to your purchases from our Website, please click here.

Defective or damaged products

If your purchase is in any way defective, damaged or not as described, please contact us as soon as possible with your proof of purchase, and we will arrange for a replacement product or refund where necessary.

For partial returns, refund amounts will be calculated against any discounts claimed at the time of ordering (e.g. 3 for 2, % off, free postage offers etc).

Changing Your Mind

If you're unhappy with your purchase (other than where the product is damaged/defective, or where it is not as described on our site), then contact us within 14 days of receiving your goods. We will review your request and get back to you within three working days.

If you have just changed your mind about the product, see clause 6.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.

You have the right to a “cooling off” period of 14 calendar days from the date you receive your products, during which time you can change your mind and receive a refund.

To change your mind, please let us know within the 14-day cooling off period by contacting us.

ou need to make sure you send the products back within 14 days of telling us you want to change your mind.

You will need to pay the costs of return postage. Within 14 days of receiving your returned product, provided it is in a perfect, unused condition, we will refund you the amount you paid by the same method as your original payment, including the initial delivery cost at the least expensive rate. So, for example, if you have paid for express delivery, we cannot refund the additional cost of the express delivery over the standard rate. For partial returns, refund amounts will be calculated against any discounts claimed at the time of ordering (e.g. 3 for 2, % off, free postage offers, etc). We cannot refund any credit card fees, brokerage fees or import duties, as these amounts go directly to third parties, not us. If we do not receive your returned product, we cannot refund it, so please ensure you keep your proof of postage.

If you've changed your mind about an order you've just received...

If you change your mind about a sale after the item is shipped, the best course of action is to contact us.

Changed your mind? It happens.

If you're not 100% happy with a purchase you made, we want to do what we can to fix the situation. Here’s everything you need to know if you’re after an exchange or refund. The window to return or exchange.

Once you’ve got your new purchase in your hand, you have 14 days if you want to refund or exchange it. If you’re exchanging your device for another model, there may be extra charges depending on what you choose.

Getting a full refund on returns If you return your order within 14 days we’ll give you back all the payments you’ve made, apart from any buy-out fee from your previous contract or any express delivery charges. You also have to pay any usage charges you’ve had in that time.

If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged,

If you no longer want an item,

You received the correct item, but you changed your mind and don't want it any more...

You received an item that's wrong, damaged or otherwise not as described...

You need to return or exchange something you just received?

Please read through our guidelines below, and of course contact us if you have any questions.

We will do everything in our power to make sure you are completely satisfied with your purchase.
At Kiombo we want you to be happy every time you shop with us.

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